The following Terms and Conditions are designed to protect both yourself and the property.
There is nothing you probably wouldn’t expect! Please read them carefully
Check in Times
Check in is from 4.00pm on your day of arrival and we ask you leave your room by 11 am on your departure day. At certain times this may be flexible.
Staying with us and reserving rooms
When booking online you will be asked to confirm you have read these terms and conditions. Please read them carefully
Cancellation by the Guest
If the rental is cancelled less than 8 weeks before the start date, you will be liable for the full payment unless the room can be re-let. Please inform us as soon as possible if you wish to cancel as we will immediately try to re-let your dates so we can offer you a refund.
Cancellation by Us
In the unlikely event that we need to cancel your stay, we will refund you in full and help you find alternative accommodation.
Changes to your booking
We will always do our best to help you should you wish to change your dates once booked. prices may change due to seasonal rates.
accidental damage
You will be responsible for any damage or breakages. We reserve the right to charge for damages or breakages. Please inform us as soon as possible of any spills, accidents or damage
Quiet times
To ensure a relaxing stay for all our guests. We have a strict quiet time between midnight and 7 am. Please keep TV volume and any music to an absolute minimum between these hours.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party unless caused by negligence on our part.
Damage after departure
We reserve the right to charge for any damage caused to the Chateau rooms or charge for any missing items.
Payment
Payment can be made securely on our website. We do not hold any card details. For information on how your card details may be held by our processor you can contact them HERE
Pets
As we have our own pets, we cannot accept pets in the Chateau
Smoking
We operate a strict no smoking policy throughout the chateau. You can smoke in the garden.
Other information
No unauthorised visitors are to be allowed to stay overnight on our property.
You are advised to take out holiday insurance to cover, loss, illness and cancelations.
